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Điều kiện giao hàng:

- Đối với khách tại khu vực Kuala Lumpur và Selangor

Đơn hàng chốt trước 12h trưa, sẽ giao hàng buổi chiều từ 14h đến 18h. 

Đơn hàng chốt sau 12h trưa, sẽ giao vào sáng hôm sau, từ 11h-13h.

- Đối với khách khu vực khác sẽ được giao hàng qua dịch vụ Ninja Van:

* Giao nhanh: đặt hàng trước 12h, sẽ giao vào ngày làm việc kế tiếp.

đặt hàng sau 12h, sẽ giao sau 2 ngày làm việc kế tiếp.

* Giao thường: giao hàng từ 1-3 ngày làm việc


Generic Shipping Policy template
Shipping Policy

Thank you for visiting and shopping at Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Update this section if your processing time exceeds 2-3 business days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
24-hour delivery24 hoursRM10 (Kuala Lumpur)
RM15 (Selangor)
Ninja Van Standard2 business daysRate follow order
Ninja Van Express1-2 business daysRate follow order

* Express service is only available for orders with delivery addresses within Penisular Malaysia

Delivery delays can occasionally occur.

Update this section based on carriers you support.

Shipment to P.O. boxes or APO/FPO addresses ships to addresses within Malaysia West and East addresses.

Update this section if you do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy

We currently do not ship outside Malaysia.

Update this section if ship to countries outside your home country.
Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


  1. We aim to deliver the product to your shipping address. However, please note that it might not be possible for us to deliver to some locations as requested in your order. If this is the case, we will inform you using the contact details that you provide to us when you place your order and arrange for cancellation of the order or delivery to an alternative shipping address.
  2. We endeavor to deliver within the stipulated time frame of any order but we cannot guarantee any firm delivery dates and we would update you accordingly if we could reasonably foresee that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  3. Upon delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product as reference in case of future communication with us.
  4. Delivery charge for West Malaysia is RM10 (until 5kg) and RM20 (until 3kg) for East Malaysia. 
  5. Every additional weight (kg) is RM2 for West Malaysia and RM10 for East Malaysia.
  6. We only deliver all products in our standard packaging. Estimated time of delivery is from 3 to 7 working days (except Public holidays).
  7. All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
  8. You must be careful when opening the product so as not to damage it, particularly when using any sharp instruments.
  9. If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
  10. You are obliged to take all reasonable steps to ensure the safety standards and the general appropriateness of the product offered to you. You shall exercise your due care and diligence when using the product for yourself and/or any third party, and to the extent permitted by laws, you shall release from and indemnify us against all liability, cost, loss and/or expenses arising out of your use any of any of the products including (but not limited to) loss of income, loss of opportunity, personal injury and damage to your property, whether direct or consequential or, foreseeable, due to some negligent act or omission or otherwise.

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 7 days from receipt of your order.